Talius Group Limited (ABN 62 111 823 762) (“Talius“, “we“, “us“, or “our“) is an Australian company that develops AI-powered, sensor-enabled digital solutions for the health and aged care sectors. Our platform helps care providers collect real-time data to improve resident outcomes, safety, and operational decision-making.
This Privacy Policy explains how we collect, use, disclose, hold, and protect personal information, including health information, in accordance with the Privacy Act 1988 (Cth) (the Privacy Act), the Australian Privacy Principles (APPs), and other applicable laws.
1. Privacy Commitment
We are committed to protecting your privacy and handling personal information responsibly and transparently. We only collect personal information that is necessary for our business functions and activities, and we take reasonable steps to ensure it is accurate, up-to-date, and secure.
2. Information We Collect
We may collect the following types of personal information:
- Contact and Identity Information: Name, email address, phone number, postal address, date of birth, and government identifiers (where permitted).
- Health and Care-Related Information (Sensitive Information): Details about residents or patients, such as care needs, medical alerts, mobility data, fall detection events, vital signs (where applicable), and other sensor-derived insights collected through our platform.
- Account and Usage Information: Login credentials, user preferences, interaction history with our platform, products, and services.
- Technical and Website Data: IP address, browser type, device information, cookies, analytics data, and logs from visits to our website (www.talius.com.au).
- Business and Partner Information: Details from clients, partners, suppliers, investors, or job applicants (e.g., resumes, employment history).
Sensitive Information
We may collect sensitive information (including health information) only with consent or where permitted or required by law. This is central to our aged care and healthcare solutions.
3. How We Collect and Hold Personal Information
We collect personal information:
- Directly from you (e.g., via forms on our website, contact requests, account registration, or contracts).
- From our sensors, devices, and platform when deployed in care environments (with appropriate consents from providers and residents where required).
- From third parties, such as care providers, healthcare professionals, or publicly available sources.
- Through automated technologies like cookies and analytics tools on our website.
We hold personal information in secure electronic systems, primarily in Australia or jurisdictions with comparable privacy protections. We implement reasonable security measures to protect against loss, misuse, or unauthorized access.
4. How We Use Personal Information
We use personal information for purposes including:
- Providing, operating, and improving our AI-powered healthcare platform and services.
- Delivering real-time monitoring, alerts, and insights to care providers.
- Managing customer and partner relationships, including billing and support.
- Communicating with you about our products, updates, or marketing (you can opt out at any time).
- Complying with legal obligations, resolving disputes, and enforcing agreements.
- Research and development to enhance our technology (where data is de-identified where possible).
- Recruitment and employment purposes.
5. Who We Disclose Information To and Why
We may disclose personal information to:
- Care providers, facilities, or authorized users of our platform (as part of service delivery).
- Service providers and contractors (e.g., cloud hosting, IT support, analytics) who assist us and are bound by confidentiality.
- Professional advisers (lawyers, accountants, auditors).
- Government agencies or regulators where required by law.
- Potential buyers or investors in the event of a business sale or merger (subject to confidentiality).
We do not sell personal information.
6. Disclosing Information Overseas
Some of our service providers or platform components may be located outside Australia (e.g., in the APAC region or cloud providers in the US/Europe). We take reasonable steps to ensure recipients are bound by similar privacy obligations or that you consent to the disclosure.
7. Visiting Our Website and Online Activity
Our website uses cookies and similar technologies for analytics, functionality, and performance. You can manage cookie preferences through your browser settings. We may use third-party analytics tools (e.g., Google Analytics) that collect aggregated, non-identifying data.
8. Accessing and Correcting Personal Information
You have the right to request access to or correction of your personal information. To make a request, contact us using the details below. We will respond within a reasonable time and may charge a fee for access in some cases. If we deny a request, we will explain why.
9. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.
10. Resolving Your Privacy Concerns or Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it quickly:
Privacy Officer Talius Group Limited Email: [privacy at talius.com.au] (or use the contact form on our website) Address: [Company registered address – available on our site or via ASIC search]
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. We encourage you to review it periodically.
Contact Us
For any questions about this Privacy Policy or our handling of personal information, please reach out via our Contact page or email us.
This Privacy Policy is provided as a professional template tailored to Talius’s business. It is recommended that you have it reviewed by a qualified Australian privacy lawyer before publishing on your website to ensure full compliance with current laws and your specific operations.
If you need any modifications, a more detailed version, or additional sections (e.g., specific to your platform’s data flows), let me know!
